Location: Patuxent River, MD, US
ShadowObjects, LLC is currently seeking Help Desk Specialists in support of NAVAIR at Patuxent River, MD.
- Receive and record, track, resolve and/or escalate all customer inquiries or requests.
- Follow all processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures.
- Communicate with customers to provide status, feedback, or general information regarding their request or inquiry for service.
- Close all resolved incidents or requests as required.
- Conduct customer satisfaction call backs and record results.
- Attend ongoing knowledge transfer and training sessions.
- Stay abreast of all changes in standard operating procedures.
- Utilize the Knowledge Management System to assist with call resolution.
- Attend meetings as required.
- Request assistance or clarification if standard operating procedures are unclear.
- Provide system monitoring support for requested applications.
- Perform system updates support for requested applications.
- Provide system health checks for requested applications.
High School Diploma
Bachelor’s Degree Preferred
Security Clearance Requirement
If you would like to apply for this position, please complete the form below and someone from our team will be in touch.